Justin Baeder – Delivering High-Performance Customer Service in Your School
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- August 2, 2018
8:30 am - 3:15 pm
A workshop for Admin Assistants and Office Staff
Justin Baeder is Director of The Principal Center and the High- Performance Instructional Leadership Network. Justin spent the first 10 years of his career as a teacher and principal in Seattle Public Schools. Since 2012, he has served as a full-time consultant and director of The Principal Center, speaking at national conventions
such as NAESP and ASCD to help school leaders become more productive by using high-performance strategies and technology to increase their impact on student learning. He writes new articles each week on productivity for school administrators at Eduleadership.org.
In this one-day workshop for school office staff and admin assistants, you’ll develop systems to reduce interruptions and stress, while getting more done in less time.
- Strategies for minimizing interruptions from parents and staff, so you can focus on your core work – even if you’re “it” in the front office
- A proven process for turning your top frustrations into fine-tuned systems that get more done without your involvement
- How to eliminate duplicated work and manual data entry for attendance, payments and other parent/student issues you encounter every day
- Key tolls for empowering staff to get the information they need, without always asking you
- Tech tools for working with student data, staff requests, shared calendars and communication
- Creating a “Wow” customer service experience for everyone who calls or visits your school
- Identifying your biggest frustration and time-wasting interruptions
- High-Performance Workflow: how to build systems to get work done without youPM:
- Systems for self-service support:empowering teachers and other staff to help themselves – your way
- Tech tools to consider for your office team
- Better coordination with less communication: systems for seamlessly sharing information How your school can
develop a reputation in your community for outstanding customer service – even if you’re understaffedRegistration and Continental Breakfast 8:00 am — 8:30 am
Lunch is provided.
Venue: Medinah Shrine Center